Refund Policy

1. Overview

This Refund Policy explains the conditions under which refund requests may be considered for purchases made through First Classic Conquer.

By making a purchase, donation, or digital transaction through our website or related services, you agree to this policy.

2. Digital Product Nature

Most purchases on First Classic Conquer involve digital goods or account-based credits such as Donate Points, in-game currency, cosmetics, benefits, or other virtual services.

Because digital goods may be delivered instantly or consumed immediately, refunds are limited.

3. Refund Eligibility

Refund requests may be reviewed only when all of the following apply:

• The request is submitted within 48 hours of purchase.
• The purchased goods or credits have not been used, transferred, traded, or consumed.
• The account is in good standing.
• No abuse, fraud, or policy violations are involved.
• The transaction can be reasonably verified.

4. Non-Refundable Cases

Refunds are generally not granted in the following situations:

• Used or spent Donate Points / digital credits
• Consumed virtual items or services
• Banned or suspended accounts
• Rule violations, cheating, abuse, or fraud
• Buyer remorse after successful delivery
• Repeated refund requests or suspicious activity
• Payments marked as irreversible by the provider
• Bitcoin / cryptocurrency payments
• Mobile or third-party cash payments where reversal is unavailable

5. Chargebacks & Payment Disputes

If a chargeback or payment dispute is opened without contacting us first, the related account may be temporarily restricted or permanently suspended while the matter is reviewed.

Fraudulent disputes may result in loss of access to services.

6. How to Request a Refund

To request a refund, contact us with the following details:

• Account username
• Purchase date
• Transaction reference (if available)
• Reason for request

7. Review Time

Refund requests are usually reviewed within 3 to 5 business days, depending on payment method and case complexity.

8. Approved Refunds

If approved, refunds may be issued to the original payment method where possible. Processing time depends on the payment provider.

In some cases, account credits or alternative compensation may be offered.

9. Policy Changes

We may update this Refund Policy at any time. Continued use of our services after changes means you accept the latest version.